Refund and Returns Policy

1. General Policy

At kismetshop, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

To qualify for a return, the item must be:

• Unused, unworn, and in its original condition.
• Returned in the original packaging, including any accessories, manuals, and tags.
• Accompanied by a valid proof of purchase (order confirmation or receipt).

3. Non‑Refundable Items

The following products are not eligible for return or refund:

• Personalized or custom‑made items.
• Final‑sale or clearance merchandise marked as “non‑returnable”.
• Digital downloads, software licenses, and subscription services.

4. Return Process

4.1. Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (904) 329-7529. Provide your order number, the reason for the return, and any supporting photos if applicable.

4.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label via email. Pack the item securely and attach the label. Drop the package off at the designated carrier location. You are responsible for ensuring the package is shipped within the 30‑day window.

5. Refunds

5.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

5.2. Restocking Fee

A restocking fee of 15% may be applied to returns that are not a result of our error (e.g., change of mind). The fee will be deducted from the refund amount.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, follow the return process described above and place a new order for the desired product. We will process the refund for the original purchase once the returned item is received and inspected.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any damage or defects within 48 hours.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

kismetshop reserves the right to modify this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised policy. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

9. Contact Information

If you have questions or need assistance, please reach out to us:

• Email: [email protected]
• Phone: +1 (904) 329-7529
• Mailing Address: 3409 South Franklin Way, Jacksonville, Florida 32265, United States